Are you wondering why your Twitch viewers and the number of users in your chat don’t match? From time to time, this confuses many streamers. So let’s take a look at why you have 2 viewers but 10 users in chat.
The number of people watching a stream on Twitch is known as viewers. The number of active viewers is displayed on the stream page, creator dashboard, and broadcasting software.
Also Read: Streaming To 0 Viewers: The Ultimate Guide
Since viewers can tune in and out whenever they wish to, this number constantly fluctuates. Thus the number of viewers isn’t always accurate as it takes a small amount of time to update.
Users In Chat
Twitch users connected to your chat show up on the list of users in chat. Thus this list can contain names of users who are not viewing your stream yet stay connected to your chat.
Viewer numbers and users in chat do not update in real-time. Due to this delay, you may see a user in chat who is no longer watching your stream. Alternatively, your viewership can be higher than users in your chat if another channel hosted you.
Why Do The Number Of Twitch Viewers And Users In Chat Not Match?
There are many reasons why the number of Twitch viewers and users in chat does not match. Here’s a list of common reasons why this may happen.
- Bots: Certain widely known bots stay connected to your Twitch chat to collect data and present statistics such as CommanderRoot. Alternatively, some chatbots aid streamers with moderation and channel management. These bots do not count as viewers.
- Chat Applications: Applications like Chatterino allow users to stay connected with any channel’s chat. Therefore, they will appear in the users in chat list even when they aren’t watching your stream.
- Twitch Restrictions: Twitch does not count someone as a viewer when more than 2 streams are open with the same IP address. Thus, someone viewing more than 2 streams will show in the users in chat list but won’t count as viewers.
- Network Errors: Due to network and other technical faults, viewers can disconnect from viewing your stream. However, they will still appear as users in chat and will need to refresh their page to count as viewers.
- Hosts: When another channel hosts your channel, viewers do not connect to your chat as they are viewing your stream from another channel. Therefore, you’ll have more viewers than users in chat.
- Raids: When another channel raids your channel, some viewers may have trouble connecting to your stream. They will need to refresh their page and, in some cases, remove the =raid portion from their URL to count as viewers. However, they will appear in the users in chat list as they would have connected to the chat.
Hopefully, this helps you understand the difference between Twitch viewers and users in chat.